THE TREATMENT PRESENTATION WORKSHOP
Help your patients decide with confidence, not confusion
A one-day, highly interactive training experience for clinical professionals
You didn't train for years to become a salesperson, and yet every day, you present treatment plans and wonder why patients hesitate, delay, or say yes in the room and cancel the day before.
It's not about the treatment. It's about the conversation.
The Treatment Presentation Workshop gives a practical, people-centred framework for presenting clinical care in a way that genuinely helps patients understand, trust, and commit without anyone feeling like they're being pushed.
Who is This Workshop For?
This workshop is designed for dental, medical or esthetic clinicians, as well as treatment coordinators or team members who present treatment plans as part of their role.
Whether you work in general dentistry, cosmetic or restorative dentistry, or an aesthetic or specialist practice, the communication principles here apply, because patients are patients, and people are people.
You Can Book a Workshop in Different Ways
A venue-based group workshop ideal for:
Study clubs
Dental groups
Associate networks
CPD event organisers
An in-practice training day for the whole team:
Delivered as part of the 120 patient journey design programme or as a standalone workshop. Structured for the clinical team.
About Your Facilitator
Flora Couper, RDH, has spent more than 25 years in dentistry as a clinical dental hygienist, facial aesthetic practitioner, practice consultant, territory sales manager, and trainer. She is an accredited NLP Practitioner Coach, licensed Insights Discovery practitioner and founder and owner of Your Patient Partner.
What makes Flora different is the combination. She has sat in the clinical chair, built and run patient journeys from the ground up, trained teams across dental, aesthetic, and medical practices, and worked in commercial roles where she saw — close up — what happens when clinical excellence and patient communication aren't aligned.
She doesn't teach communication as a theory. She teaches it as a practitioner, for practitioners, with the specific pressures and realities of clinical life at the centre of everything.
"I understand both sides of the room: the clinical world you're trained in, and the human conversation you're navigating every single day."
What We Cover
Four Patient Types. Four Presentation Strategies.
A framework that helps patients decide with confidence, not confusion.
Most clinical communication training teaches you what to say. This workshop focuses on who you're saying it to.
We start with the foundation: understanding that your patients think, process information, and make decisions in fundamentally different ways. Once you can recognise that, everything else changes.
The day covers:
KEY LEARNING
Understanding Personality Types
Understanding Personality Types and Transferring that to your Patients: Using a behaviourally informed model, you'll learn to quickly identify which communication style each patient responds to, and how to flex your approach accordingly. What builds confidence in one patient creates overwhelm in another. This changes how you open a consultation from the very first moment.
Building Trust
Building Rapport and Trust: Trust building begins before you have met your patient and continues to build or deepen the moment the patient walks through the door. We'll work through how the small moments add up, and why rapport is the foundation on which everything else rests.
Co-discovery & Co-diagnosis
Co-discovery & Co-diagnosis enable good clinical conversation and are where clinical communication shifts. We move away from the 'expert telling' model toward a collaborative discovery, a structured conversation that brings your patient into their own treatment journey. It is easy to apply, and this approach is ethically sound, clinically powerful, and the single biggest driver of genuine treatment acceptance.
Treatment Presentation Framework
Treatment Presentation Framework is logical and simple to follow, leaving you with a clear, repeatable framework for presenting treatment plans and one which helps you to recognise patient types and apply flexibility to connect to their needs. This helps to avoid giving your patients the sole responsibility of deciding between options and instead helps you to support them in making confident treatment decisions.
Treatment Presentation.
Treatment Acceptance is its own process and must be confirmed and not assumed. We'll look at how to bring a consultation to a natural, confident close, clinically and financially, so that treatment is accepted and booked, not "thought about."
What You'll Leave With
A practical case presentation framework you can use for your very next patient
A personality type quick-reference guide for recognising each patient type in real time
Guided scripts to support the co-diagnosis conversation
The confidence to present high-value treatment without ever feeling like you're 'selling'
6 hours of verifiable CPD, meeting GDC Learning Outcomes A and B
The Format
This is a full-day, highly interactive workshop. It is not a lecture.
The day blends teaching, live demonstration, group discussion, and practical application, because communication skills are only useful once you've actually tried them. You'll practice in the room, reflect on your own patient interactions, and leave with tools rather than theory.
The programme is designed to respect the wide range of practice structures, patient demographics, and clinical specialisms in any group. It works whether you're in a mixed NHS/private practice, a high-end cosmetic clinic, or an aesthetics or medical consultation.
Investment
Pricing is tailored to delivery format and group size. Please get in touch to discuss your requirements, whether you're planning a group event or an in-practice day, we'll find the right structure for you.
Let's Talk
If you're ready to change the way you or your team communicates with patients, and see the impact in your chair, your diary, and your patients' confidence, I'd love to hear from you.
The Treatment Presentation Workshop is delivered by Flora Couper
www.yourpatientpartner.co.uk | info@yourpatientpartner.co.uk | 07970 541222